Help Center

How can we help?

Find quick answers about your rides, your account or the app, or talk directly with our team. We're available 24/7.

Riders

Help for riders

Everything about your CruiseInRide trips. Can't find your answer? Message us on WhatsApp.

If more than 10 minutes have passed since the agreed pickup time and you haven't heard from your chauffeur, call us at +1 (659) 305-2974 or message us on WhatsApp: we'll locate your chauffeur or reassign another vehicle right away, at no extra cost.

We review every fare case by case. Write to support@cruiseinride.com with the date, time and route of your ride, and we'll reply with a full breakdown. If there was a mistake, we adjust or refund the difference.

Don't worry: it isn't a charge. When you book, your bank places a temporary hold (pre-authorization) to verify the card. If you cancel within the free period, the hold is released automatically within 3 to 7 business days depending on your bank. If it's still there after that, contact us and we'll take care of it.

You can cancel free of charge up to 2 hours before pickup time. Call us at +1 (659) 305-2974 or message us on WhatsApp with your booking number. Cancellations within 2 hours may carry a vehicle-assignment fee.

Log in to your account and go to the payment methods section to add your credit or debit card. Your data travels encrypted and is never stored on our servers: charges are processed securely by our payment gateway.

Yes. When paying for your booking on a compatible device you'll see Apple Pay or Google Pay next to the card option. The charge is confirmed with your fingerprint, Face ID or PIN — no numbers to type.

Of course, though it's never required. You can tip in cash at the end of the ride or let us know when booking that you'd like it added to the charge. 100% of the tip goes to your chauffeur.

Yes, we accept cash on most services. Mention it when booking so your chauffeur is aware. We may still ask for a card as a booking guarantee.

Go to Log in with your email or phone number. We'll send you a one-time verification code (OTP): enter it and you're in — no passwords to remember.

Wait a few seconds and check your spam folder if it's by email. Make sure your number or email is typed correctly and request a new code. If it still doesn't arrive, write to support@cruiseinride.com and we'll verify your account manually.

While signed in, open your profile and tap edit to update your name, phone or email. Some changes may ask for a new verification code to protect your account.

On Book, choose the pickup date and time, the origin and destination, and confirm. You can schedule days or weeks ahead: perfect for airports, events and important appointments. We'll send you a confirmation and a reminder.

Yes: cancel at least 2 hours in advance and you won't be charged anything; any hold on your card is released automatically. Cancellations within the last 2 hours may carry a fee, since the vehicle has already been assigned to you.

Message us on WhatsApp or call +1 (659) 305-2974 with your booking number. We'll adjust the time, origin or destination at no cost if the vehicle isn't on its way yet.

All our chauffeurs pass background checks, license and insurance reviews, and drive vehicles from our regularly inspected Chevrolet Suburban fleet. Before your ride you receive your chauffeur's name and the vehicle details.

Contact us as soon as possible on WhatsApp or at +1 (659) 305-2974 with the date and time of your ride. We'll locate the chauffeur and coordinate the return of your item as quickly as possible.

Your safety comes first. If it's an emergency, call 911. Then report the incident to us at +1 (659) 305-2974 or support@cruiseinride.com; our team handles it with top priority, 24/7.

Drivers

Help for drivers

Want to drive with CruiseInRide, or already part of the team? Here's the essentials. To apply, message us on WhatsApp.

A valid driver's license, up-to-date insurance, a clean driving record and passing our background check. We're looking for punctual people with professional manners and knowledge of Alabama and South Florida.

Message us on WhatsApp or write to support@cruiseinride.com with your name, city and experience. Our team will reach out for the interview and verification process.

Not necessarily. Most of our chauffeurs drive CruiseInRide fleet vehicles (Chevrolet Suburban). If you have a vehicle that meets our premium standards, we can evaluate it too.

Usually between 3 and 7 days, depending on the background check and your documents. We keep you updated at every step via WhatsApp.

Earnings are settled weekly by direct deposit to your bank account. Each payout includes a ride-by-ride breakdown so you always know where every dollar comes from.

You receive a percentage of each fare plus bonuses for peak hours, overnight services and airport trips. Exact rates are confirmed during your onboarding.

Yes. Every tip, in cash or added to a card payment, goes entirely to you. CruiseInRide keeps no percentage of tips.

Assigned rides arrive as a notification with origin, destination, time and fare. You have a few seconds to accept; once confirmed you'll see the passenger details and pickup instructions.

Yes, you can decline it before accepting without occasional penalty. If you already accepted and something comes up, let us know immediately on WhatsApp so we can reassign it without affecting the passenger.

Close and reopen the app and check your connection. If the problem continues, message us on WhatsApp: technical support is available 24/7, even while you're on the road.

A valid driver's license, proof of insurance, official ID and authorization for the background check. You can send them via WhatsApp when applying.

We'll notify you before it expires. Send the renewed document via WhatsApp to keep your account active without interruptions; driving with expired documents temporarily suspends the account.

For security, bank account changes require prior verification. Write to support@cruiseinride.com from your registered email and we'll guide you through the process.

How can we help?

Help for riders

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