Privacy Policy

Cruise in Ride · Last updated: August 2026

At Cruise in Ride ("CruiseInRide", "the app") we treat your data with the same discretion with which we drive. This policy explains what data we collect, how we use it, who we share it with and how you can exercise your rights. It applies to the rider app, the driver app and cruiseinride.com.

Data we collect

• Identity and contact: name, email address, phone number and profile photo.
• Location: approximate and precise location. For riders, we use it when you search for an address and during your trip. For drivers, we collect it in the foreground and background while you are online, in order to assign trips, show your vehicle to the rider in real time and calculate distance- and time-based fares.
• Identity verification: identity document and verification selfie. Drivers additionally provide a driver's license, vehicle insurance and registration, and the data required for background screening (such as SSN).
• Payment information: payments are processed by Stripe. We do not store full card numbers; only payment-method identifiers and transaction history.
• Communications: messages between rider and driver and with support, including attachments (photos or documents).
• Usage and diagnostics: app interactions, crash logs and device identifiers (such as the push-notification token), collected through Firebase.

How we use your data

• Provide the service: matching drivers, calculating routes, fares and ETAs, and showing live trip tracking.
• Verify identities and prevent fraud and abuse.
• Process payments, holds, tips and refunds.
• Send you notifications about your trips, your account and important service notices.
• Handle support requests and analyze app usage to improve the product.

Who we share your data with

• The other party of the trip: the rider sees the driver's name, photo, vehicle and real-time location; the driver sees the rider's name and the pickup and drop-off points.
• Providers processing data on our behalf: Stripe (payments), Google Firebase (analytics, crash reporting and push notifications), Mapbox (maps and routing) and background-screening providers (drivers).
• Authorities when required by law or legal process.

We do not sell your personal data to third parties.

Account deletion and retention

You can delete your account at any time from the app (Profile → Privacy → Delete account) or at cruiseinride.com/delete-account. Deletion is permanent and completed within 30 days. Records of completed trips and payments are kept in anonymized form for up to 7 years to meet tax and accounting obligations, and can no longer be linked to your identity.

Security

All data is encrypted in transit using TLS, and access to personal information is restricted to staff who need it to operate the service.

Your rights

You can request access, correction or deletion of your personal data by emailing support@cruiseinride.com. We respond within 48 hours.

Minors

The service is intended for users 18 and older. We do not knowingly collect data from minors.

Changes to this policy

If we update this policy, we will publish the new version on this page with its update date.

Contact

To exercise your rights or ask questions: support@cruiseinride.com · +1 (659) 305-2974.

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