Delete your account
Cruise in Ride · Last updated: August 2026
You can request deletion of your Cruise in Ride account and personal data at any time. Here's how to do it and what happens to your information.
How to delete your account
From the app (fastest way):
- Open Cruise in Ride and log in.
- Go to Profile → Privacy → Delete account.
- Confirm the request. Your account is deactivated immediately.
From the web: email us at support@cruiseinride.com or call +1 (659) 305-2974 from the email or phone number linked to your account, with the subject "Delete my account". We confirm your request within 48 hours.
What data is deleted
- Name, email address and phone number
- Profile photo
- Identity verification documents (ID and selfie)
- Saved payment methods
- Saved addresses and preferences
- Chat and support messages
Deletion is permanent and is completed within 30 days of your request.
What data we keep
Records of completed trips and payment transactions are kept in anonymized form for up to 7 years to meet tax and accounting obligations. This data can no longer be linked to your identity.
Delete data without closing your account
If you only want to remove part of your information (profile photo, documents, saved addresses or messages) without deleting your account, email support@cruiseinride.com telling us which data you want removed.
Drivers
The same process applies to driver accounts. Certain records required by transportation or insurance regulations may be retained for the period required by law.
Back to home